About me

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I am a SysOps enthusiast based in El Salvador with a results-oriented mindset and committed to excellence. I have more than 15 years of experience in development, technical support, and system administration with excellent people skills. Great at team collaboration while working with different team members around the world.

Highlights

Skills

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Some Technologies I have Used

Job Experience

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Support Engineer (SysOps) at Undisclosed

Feb 2021 to present. 

Providing exceptional support to medium-enterprise customers with complex issues offering professional and impressive solutions while maintaining a day-to-day learning curve to improve the customer experience with good expertise and brilliant solutions on a tier-less support structure of a Managed WordPress Service.

Technologies involved: 

• Nginx
• CDNs and caching layers such as CloudFront and Nginx caching
• MySQL
• DNS
• Github, Jenkins, Ansible, New Relic
• Linux CLI
• WP CLI

Day-to-day tasks but not limited to: 

• Custom rules for an in-house gateway based on Nginx for redirects, Basic Auth, reverse proxies, custom rules, etc. 
• Diagnostic of complex issues with Themes, plugins, and databases.
• Diagnostic and resolution of performance issues on the web server and RDS.
• Migrations of complex multi and single-large sites with large databases.
• Emergency site restorations.
• Implement SSL certificates in a repository-based environment.
• DDOS attacks remediation and prevention.
• Triage issues depending on severity and escalation to the DevOps team when necessary.

System Engineer at Skynet Innovations (Remote)

July 2020 to Feb 2021

Provide support and administration of Windows servers (AD, DNS, Databases), Office 365, Synology backups, Networking, Meraki Firewalls and VPN, Hardware diagnostics, Operating system general support (Windows 7,8 and 10, Mac OS, and Linux), Website support (HTML, WordPress, DNS management, etc), email service administration and troubleshooting, among other software remotely. 

Google Workspace Support Engineer at Telus International 

July 2013 – August 2015

Provide support for Email Migrations, Synchronization using tools like GADS, GAPS, GAMME, GASMO, etc. deployments, and configuration with large-scale customers. (Outsourcing for Google).

Software developer at Asesores en Informática (ASEINFO)

December 2011 – July 30, 2013

Software Developing, Consulting, and Technical Support to customers in El Salvador, Honduras, and Panamá of a human resources system based on VS 6.0 and SQL server.

Dell Technical support (Stream global services)

November 2010 – December 2011

Technical support to customers from Latin America (Spanish) and the Caribbean (English) for Dell computers and server hardware for consumer and enterprise divisions.

Microsoft Specialist and System Administrator at TECNASA S.A. de S.V

November 2007 – October 2010

Provided assistance and support to multiple clients handling their IT infrastructure while keeping a high standard and best practices as a Microsoft Specialist and server administrator for the following tools and servers: SharePoint server 2007, System Center Configuration and Operation Manager, Windows server 2003 and 2008, SQL server 2005 and 2008, Exchange server 2007 and 2010.

JR Software developer at Asesores en Informática (ASEINFO)

October 2006 – November 2007 

Software Developing, Consulting, and Technical Support to customers in El Salvador, Honduras, and Panamá of a human resources system based on VS 6.0 and SQL server.